Delivery Policy

Email activation delivery

Voyaio sells digital, data-only travel eSIM plans. There is no physical shipment. After Stripe confirms payment, we request the eSIM from our network provider and send the QR code and activation instructions to the email address entered at checkout.

Delivery timing

Delivery is normally completed within a few minutes of successful payment. Provider provisioning can occasionally take longer. If you have not received the email after 15 minutes, check your spam or promotions folder, confirm that you used the correct email address, and contact us.

Delivery problems

If you cannot find your delivery email or have an activation problem, contact us with your order email and order ID. We will investigate and help resolve the delivery or activation issue. Digital eSIM purchases are not cancellable or refundable after provisioning; see our Refund Policy.

Before you buy

Check that your phone supports eSIM and is carrier-unlocked, and review the destination, data amount, validity, coverage, and plan restrictions before payment. An eSIM is generally tied to the first device on which it is installed.

Contact

Voyaio is owned and operated by Veltio Inc. Email [email protected] or use our contact form.