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Travel eSIM questions and answers
Find answers about your eSIM, activation, orders, and travel connectivity.
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Top questions
How do I install my eSIM?
Most users scan the QR code from their order email while connected to Wi-Fi. You can also enter the activation details manually in your device settings.
Does my phone support eSIM?
Check for an EID or an Add eSIM option in your phone settings, then confirm that the device is unlocked. Our compatibility guide lists common models.
Can I keep my Canadian phone number while using a travel eSIM?
Often, on an unlocked phone that supports dual SIM. Keep the Canadian line available if needed, select the travel eSIM for data, and disable data roaming on the Canadian line. Your carrier may still charge for calls, SMS, or other roaming use.
Does my phone need to be unlocked by my Canadian carrier?
Yes. Your phone must support eSIM and be unlocked to accept a travel plan from another provider. Check the exact device model and carrier restrictions before purchase.
Can I pay in Canadian dollars (CAD)?
Yes. Choose CAD in the currency selector to see plan prices in Canadian dollars. The currency and final amount are shown before you pay.
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