Support centre

Travel eSIM questions and answers

Find answers about your eSIM, activation, orders, and travel connectivity.

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Manage & Install

Install your eSIM

Scan your QR code or follow the manual setup steps.

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Activate your plan

Turn on the right line and connect when you arrive.

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Troubleshoot issues

Work through the most common connection checks.

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Orders & Policies

Order information

Find delivery, plan, and purchase guidance.

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Refund questions

Review the purchase and activation terms before checkout.

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Before you buy

What is an eSIM?

Learn the basics before choosing a destination plan.

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Check compatibility

Confirm your phone supports eSIM and is unlocked.

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Top questions

How do I install my eSIM?

Most users scan the QR code from their order email while connected to Wi-Fi. You can also enter the activation details manually in your device settings.

Does my phone support eSIM?

Check for an EID or an Add eSIM option in your phone settings, then confirm that the device is unlocked. Our compatibility guide lists common models.

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Still need help?

Our team is ready to help you get connected before or during your trip.

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Travel eSIM FAQ: Setup, Data and Activation | Voyaio