Support centre
How can we help?
Answers about install, compatibility, dual-SIM, orders, and plan start. Search a topic, or email us with your destination, phone model, and order email.
Already bought an eSIM? Manage My eSIMManage & install
Setup
Install your eSIM
Scan the QR code from your order email on Wi-Fi, or enter the manual activation details in phone settings.
Open topicPlan start
When the plan starts
Start timing follows the selected plan’s terms. Read those terms before checkout, then turn on the travel line when you are ready to use it.
Open topicFixes
Troubleshoot issues
Work through the common connection checks if the line does not attach or data does not flow.
Open topicOrders & policies
Before you buy
Top questions
Install, compatibility, and dual-SIM
Install on Wi-Fi when you can. Scan the QR code from the order email, or enter the activation details in your phone settings. Keep the home line available for calls and verification codes.
Typical support starts at iPhone XS and later, Pixel 3 and later, and recent Samsung flagships. The phone also needs to be carrier-unlocked. Check Settings for an EID or Add eSIM option, then confirm on the compatibility page.
Yes on a compatible unlocked dual-SIM phone. Voyaio is data-only. Keep the home line for calls, SMS, and 2FA, select the travel eSIM for data, and turn off home-line data roaming. The home carrier may still charge for roaming calls or SMS.
Start timing follows the selected plan’s terms. Some plans start at first use on the destination network; others start at purchase or first installation. Read the plan details before checkout.
Still need help?
Send the destination, phone model, and order email. We will work from the live plan terms, not generic roaming advice.
7 help topics