Refund Policy

No cancellations, refunds, exchanges, or credits

Because Voyaio eSIMs are digital products provisioned for delivery after purchase, all purchases are final. We do not offer cancellations, refunds, exchanges, or credits after an order is placed, including for unused data, change of mind, device incompatibility, or choosing the wrong destination, data amount, or validity period.

Please confirm that your phone is eSIM-compatible and carrier-unlocked, and review the destination, coverage, plan restrictions, data amount, and duration before paying.

Unused data

Unused data expires at the end of your plan’s duration. We do not refund or credit for unused data. Our plans are designed to match typical travel use; if you’re unsure how much you need, use our data calculator or contact us for guidance.

Support for delivery and activation issues

If your QR code does not arrive or you have trouble installing or activating your eSIM, contact our support team. We can investigate delivery and activation issues, but support does not change the no-refund policy.

Contact

voyaio is owned and operated by Veltio Inc.. For refund requests or questions, email [email protected] or use our Contact us with your order details (email used at checkout and, if possible, order ID from your confirmation email). We will respond as quickly as we can.